Hardware Support
Thanks to our experience in servicing computer systems, networks, storage devices and peripherals, we are the vendor of choice for hardware support.S&T delivers comprehensive support to enterprises of all sizes and environments of all types, including desktops, client/server, print and mobile professionals across the country.
We ensure total life-cycle support for multivendor hardware products and many third-party products from today’s leading vendors. HW services cover a full range of proven preventive, diagnostic, remedial, and repair services.
Our Service Delivery Centres deliver problem-solving assistance via telephone or Internet 24/7, 365 days of the year.
A nationwide body of certified service professionals with technical certifications assures customer satisfaction.
S&T’s services
- Basic hardware warranty
- during normal working hours, response time next business day
- HW warranty upgrade with guaranteed response times within four hours
- and extended coverage up to 7days a week, 24 hours a day
- Basic HW maintenance (after warranty services)
- during normal working hours, response time next business day
- Extended HW maintenance with guaranteed response times within four
- hours and extended coverage up to 7 days a week, 24 hours a day
- Advanced HW maintenance, guaranteed response time within 2 hours,
- guaranteed repair time, dedicated spare parts, dedicated account manager
Deliverables
- Problem diagnosis
- Onsite repair
- Travel
- Spare parts
- Preventive maintenance
- Field change orders
- Technical escalation management
- Outsourcing
Areas of expertise
- Server
- Clients
- Monitor
- Printers
- Scanners
- Network infrastructure
- Storage systems
- Devices
- PDAs
Typical model of operation
Receive call via Service Delivery Center and register ticket in the system – follow by check of SLA
Coordinate + plan mission, including preparation of spare parts
Incident mission
- Repairs (ideally at customer’s premises, if not possible at S&T-branch – in this case replacement service providing a swap-out unit)
- Asset management
- Basis imaging (installing OS and standard applications at customer’s premises)
Preventive maintainance
- Clean/Exchange spare parts/Firmware upgrades