Remote ManagementBusinesses are becoming more and more dependent upon IT services and the infrastructure that supports them.
Remote management means support of systems without physical presence at local site, including for example control of log files and safety systems for proactive reaction to critical situations.
Mean-Time-To-Repair (MTTR) and Mean-Time-Between-Failure (MTBF) are not only established SLA metrics in many environments; they have become almost visceral indicators of success and failure.
Remote management can also contribute to another set of enterprise initiatives which are becoming more and more to the fore in enterprise IT: Security and Compliance. This makes the need for speedy and effective resolution even more critical and more valuable.
Typical elements of operation:
- Creation of accounts/passwords
- Dialing in into user and server sessions
- Remote Admin (security updates)
- System configurations changes
- Remote monitoring
- System availability measurement