Helpdesk Services

When it comes to IT infrastructure support, standard hardware maintenance programs and warranty agreements simply don’t measure up. The client needs fast access to expert help to resolve one’s hardware and software issues, minimize downtime, and return personnel to productivity in a cost-effective manner.

The S&T deskside support team gives the customer quick access to certified experts for network, server, and desktop-related problems, while ensuring that the IT-environment is optimized for peak performance.

Operational Units:

1st Level Helpdesk
receiving calls, logging, qualifying, solving, if necessary routing

2nd Level Helpdesk
problem management, support of 1st level

3rd Level / Expert-Helpdesk
highest skill level, either internally or vendor based support